This Emergency Response Plan (ERP) Training provides a practical approach to developing and managing an airline’s emergency response capability. This training follows a "Practice First, Theory Second" methodology. Through realistic crisis scenarios and hands-on exercises, participants learn how to establish a Crisis Cell, coordinate key response functions, manage critical information, and support stakeholders during major operational disruptions. The course connects practical crisis management activities with regulatory expectations, preparing participants for effective response and transition into accident investigation processes.
This course serves as foundational training ahead of the three-day Incident & Accident Investigation Training.
Syllabus
- Introductions & Course Framing
- Crisis Room Setup & Configuration — Live Preparation
- ERP Key Roles & Functions
- Decision-Making Tools for Crisis Leadership
- Crisis Board Management — Explanation Session
- Crisis Checklists — When and How to Use Them
- External Stakeholders & Authority Coordination
- Family Assistance & Passenger Welfare
- Media & Communications Management
- From ERP to Accident Investigation — Bridging Module
- Regulatory Framework Deep Dive — Connecting Practice to Requirements
Objectives
Upon completion of this training, participants will be able to:
- Set up and configure a functional Crisis Cell / Emergency Operations Centre
- Understand and execute key ERP roles: Crisis Director, Crisis Coordinator, Log Keeper, and stakeholder coordination
- Manage crisis boards (Facts, Questions, Actions, Stakeholders Mapping) in real-time
- Apply prioritisation tools (Eisenhower Matrix) for rapid decision-making during high-pressure crisis events
- Utilise ERP checklists effectively during each phase of a crisis
- Coordinate effectively with next-of-kin, authorities, media, and partner organisations during a crisis
- Map practical ERP actions to their corresponding regulatory requirements
- Bridge ERP activities and the onset of accident investigation processes
Target Group
Airline Operations Managers
Duty Managers
Post-Holders
Crisis Cell Members
Safety Managers
Certification
After successfully passing a written exam, the participants will be provided with certificates.
Prerequisite
Basic knowledge of airline operations and regulatory framework
